30-day first-payment guarantee
You may request a refund within 30 days of your first ClipPilot AI subscription payment if no final clips have been delivered. Tell us what went wrong so we can first try to resolve the issue.
After work has begun
A change-of-mind refund is generally unavailable once final clips have been delivered. If work is materially defective, not as described or cannot be supplied, we will provide the remedy required by Australian Consumer Law, which may include correction, replacement or refund.
Renewals and cancellation
Subscriptions renew monthly until cancelled. Cancelling stops the next renewal and access continues until the end of the paid billing period. Renewal payments are not ordinarily refundable after work for that period has begun, except where required by law.
How to request a refund
Email jaydencoulter09@gmail.com with the account email, order reference and reason for your request. You may also contact Paddle, our Merchant of Record, at paddle.net. Paddle processes approved refunds to the original payment method.
Processing time
We aim to review requests within five business days. Once approved and issued by Paddle, the time taken to appear in your account depends on your bank or payment method.
Your legal rights
This policy does not exclude or limit any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.
Last updated: 23 September 2026. See our terms and privacy policy.